Answers every call
Give drivers a helpful response during rushes, after hours, and whenever your service advisors are tied up.
AI reception built for automotive shops
Never send another service call to voicemail.
AutoDesk Reception answers shop calls, handles routine questions, and captures appointment-ready details—so your team can stay focused on the vehicles in front of them.
Start with one shop. Configure your call flow before going live.
Call captured
Brake inspection · 2019 pickup · Tuesday preferred
What to expect
Practical by design.
No invented answers
Your receptionist follows the shop information and call flows you approve.
You stay in control
Review the experience, adjust responses, and decide how follow-up works.
Built around the bay
Conversations collect vehicle and service details—not generic sales leads.
From ring to repair order
A front desk that knows what matters next.
Configure one consistent experience for every caller, then hand your advisors the context needed to continue the conversation.
Understands shop conversations
Handle common questions about services, hours, location, availability, and next steps with automotive-specific guidance.
Captures qualified appointments
Collect the driver, vehicle, service need, and preferred time so your team can follow up with useful context.
Keeps your team informed
Review call summaries and customer details without replaying every conversation or deciphering handwritten notes.
Straightforward plans
Call coverage sized to your shop.
Choose a starting point based on your operation. Usage limits and final configuration are confirmed before activation.
Essential
For an independent shop that needs reliable call coverage.
$149/month
- One shop location
- AI call answering
- Lead and appointment capture
- Call summaries
Best for busy shops
Shop Pro
For busy service lanes with higher inbound call volume.
$299/month
- Everything in Essential
- Custom call flows
- Priority onboarding
- Advanced call insights
- Multiple team notifications
Multi-Location
For automotive groups managing several locations.
Custom
- Location-specific receptionists
- Centralized oversight
- Custom routing
- Dedicated implementation
Common questions
Before you put AI on the phone.
Keep the shop moving
Let every caller reach a helpful next step.
Build an AI receptionist around your services, hours, and preferred customer handoff.